Just give a thought to this:
To remain competitive, CIOs and managers need to digitally transform their operations and enable technological innovation and digitization, on different levels:
OverIT is the best transformational partner for enabling innovation and optimizing FSM mission-critical operations, leading its customers to the Field Service of the future due to its most valuable asset: the OverIT Next-Gen FSM Platform.
The platform has modules explicitly designed to provide technicians with the mobile devices they need for the accurate and effective execution of work orders, as well as for collecting data and, in conclusion, offering the best possible service. Relying on advanced collaboration features, our technicians can be assisted, guided, and trained even hands-free, leveraging AR features, annotation and content sharing functions, as well as digital work instructions. Moreover, users can be trained wherever they are: on-the-job, in Mixed Reality, and even leveraging immersive Virtual Reality, ensuring their remote interaction and sharing of know-how.
Over the last years the world has gone through a massive change. Organizations of the most diverse sectors had to adopt solutions for field collaboration among users at all corporate levels.
What it is that makes OverIT stand out amongst its competitors has to do with leading the adoption of pioneering technologies over the entire end-to-end life cycle of technicians.
Over the entire training and onboarding stages, the platform contributes to instructing junior technicians in the field, regardless of their basic skills, since they can make the most of the support given by the back-office expert operator guiding them remotely or of the features supplied by Mixed Reality, as well as of virtual and immersive training sessions.
When on-site, the platform provides assistance and support to those technicians managing an asset, supplying Augmented Reality features and digital work instructions, which guide the operator throughout the entire performance of the task, even in offline mode.
This brings to the final on-going phase, for capturing, processing, and redistributing knowledge, which breaks the barriers we talked about before, through Machine Learning and Computer Vision services, while promoting knowledge sharing within the entire corporate community.
In the era of digital transformation, Augmented, Mixed and Virtual Reality, IoT, Machine Learning, GIS, and sensors are the ultimate and most promising technologies for reshaping operations in the industrial scene as well as in a great variety of different fields. Indeed, the implementation of these game-changing solutions in Field Service Management radically transform the way companies approach business processes and procedures, increasing safety standards and improving overall efficiency as well as the quality of the tasks performed, while reducing possible margins of error and scheduled execution time.
Recent research from Analysts indicates the key technologies in the digital transformation strategies addressing a great majority of enterprises:
A dedicated team of professionals is ready to support you in boosting your Customer Service and extending your Field Technicians capabilities with the OverIT Next-Gen FSM Platform.