Camuzzi – WFM Project

Management of maintenance, complaints and emergencies

Camuzzi Gas is active in the field of natural gas distribution. The company, which operates in Argentina, has chosen Geocall to manage its Field Service. Geocall is used to manage all processes of the commercial cycle such as: installation, checks, replacement and meters closing. Furthermore, our solution is used to manage complaints from customers and subsequent checks by technicians, as well as to handle emergency service and solve malfunctions, gas leaks and supply disruptions while indicating their emergency level. In addition to the integration with legacy systems, a digital signature management system is provided. It is integrated with TAG NFC and it allows to create authenticated PDF files.

Key elements

  • Extensive knowledge of gas distribution processes
  • Long experience in LATAM
  • Quick project implementation