Open Fiber – SmartHub

Optimization of the allocation of interventions on the ultra-wideband optical fiber network to contractors, thanks to Geocall

Business challenge

The company supplies ultra-wideband optical fiber (infrastructure player) aiming at serving 271 Italian cities and over 6,750 Italian municipalities in the next future. By 2020, the Italian Government has to ensure the installation, supply and functioning of broadband services to the 85% of the population. Open Fiber is thus supported by several external companies depending on the geographic area, which use its own Field Service Management solutions to view the installation activities assigned centrally.

Solution

The solution, called “SmartHub” and based on Geocall, allows to receive from the company systems, to which it is integrated, both the warnings of damages and anomalies and the customer’s requests of connection.
Moreover, it allows to create the corresponding Work Orders adding useful documents to perform interventions. Activities can be assigned in compliance with the contract availabilities of the external companies and SLAs, thus creating an intervention calendar. As soon as the appointment for the intervention assigned to the company is arranged, SmartHub communicates with the Field Service Management systems of the companies. In this way, information is transferred immediately and companies can organize their resources.
Thanks to the mobile application, the solution also gives the opportunity to debrief the work’s execution and perform diagnosis to verify the correct network’s working after having repaired it, thus aligning the master systems involved.

Results

  • Highly configurable booking “rule” engine
  • Optimized assignment of activities to the companies
  • Enhanced general procedure to schedule appointments
  • Advanced user experience thanks to the HTML5 technology to reduce the time to learn how to use the tool
  • Improved resources’ performances