Also this year, OverIT has been recognized in the Gartner® Critical Capabilities for Field Service Management, authored by Jim Robinson and Naved Rashid, published on November 1st 2021.
The report states “vendors’ positions in this Critical Capabilities reflect clients’ new expectations in areas like AI-driven predictive service, knowledge harvesting, safety and collaboration. Application leaders should seek solutions with objective proof that they improve work quality and customer business outcomes.”
We have received scores in the Appointment-Centric: Volatility in Schedules use case, Equipment-Centric: Complex Service and Support use case, and Outcome-Centric: Equipment as a Service.
We are delighted to have been recognized on this research. We are continuously working to add more and more innovative features, in order to set new standards in the fast-growing and rapidly evolving Field Service Management market.
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