Innovative features aimed at assisting and supporting frontline workers, by suggesting “best-fit” solutions and leveraging the introduction of Artificial Intelligence algorithms. Moreover, it automates the WO debriefing process thanks to IoT data capture and Computer Vision AI.
Dedicated support to end-customers for remotely managing quotations, pre-assessments, and troubleshooting, thus ensuring employees and customers’ safety, while granting service continuity and increasing savings. This feature is user-friendly utilizing SMS and Email to initiate calls between the employees and customers.
AI-driven content extraction for the correct and complete finalization of WO’s and/or procedures. SPACE1 provides automatic collection of information, thanks to the voice dictation features, automatic data capturing (photo, text, video, Mobile forms) and the real-time retrieving of IoT data.
State-of-the-art collaboration features to enable team members to drive first-time-fix rates and boost productivity, allowing the sharing of multimedia content in real-time, 3D stick-to-where-placed annotations, for better supporting end customers with inquiries simply and quickly.
By leveraging the integration with Artificial Intelligence, users are equipped with all the necessary tools to “capture” their experiences, which are then processed by powerful AI algorithms and shared within the organization to create a shared and reusable knowledge base, through a fully automatic process.
It provides augmented work instructions and collaboration features, to help close the skills gap, reduce errors, and for a rapid resolution of mission-critical operations. Efficient authoring of Augmented Reality work instructions, to enable workers to follow checklists, capture data and debrief vocally. Executed on mobile devices or smart glasses, this feature ensures reduce errors, and improve productivity.
SPACE1 Extended Training introduces a whole new perspective in training, both in-person and remotely, thus ensuring quick filling of any expertise gap and the proper transfer of knowledge. Training of inexperienced staff is faster and easier, to carry out as a result of digital collaborative learning. A solution that supports knowledge retention as well as training. Specialized skills and expertise are transferred to the entire organization for shared and proactive use.
SPACE1 Extended Presentation expands the concept of collaboration, allowing organizations to engage with clients remotely, share in real-time any content and information, to get the presentation right in the early stages. End-user remote inspections just got a whole lot easier with a user-friendly process where an expert or presenter can invite guests by sharing a link via SMS or email, and the invited user joins the session directly through that link. The remote collaboration features help better support end customers and engage with suppliers anywhere and anytime.
A dedicated team of professionals is ready to support you in boosting your Customer Service and extending your Field Technicians capabilities with SPACE1 – Augmented Collaboration.