OverIT Next-Gen FSM Platform 2022 Wave Three unleashes its full potential, not only delivering a long list of features, expanding the product offering and the quality of the platform, but also implementing enterprise enablement by making the software even more configurable, offering a tailor-made FSM solution build to satisfy customers’ needs, maximize business efficiency, and improve customer experience.
The Next-Gen FSM Platform 2022 Wave Three expands the value proposition, introducing innovative features and presenting new Machine Learning, IoT, and GIS capabilities. Paying greater attention to the future, OverIT allows its customers to manage a precision field service for ensuring 100% of uptime.
The challenge
Energy & Utilities are living critical and extremely complex times. Changes taking place on the geopolitical and social scenario, on competition, customer demand, expectations, attitudes, and climate are at the heart of an epoch-making revolution: the energy transition.
To accelerate this transition, Utilities are enabling the digital transformation within their organizations, developing innovation, and creating sustainable organizations.
In this context, Utilities need to rethink their business processes. Among these, one is related to the meter reading. Companies carry out a huge number of readings every day, scheduling volatile appointments, and dispatching multiple technicians per day. Moreover, some types of meters could be hard to be read by technicians because they display values without common information or are located in places not easy to reach (such as water meter, that are very often located underground).
Could technicians manually fill in the value of meters while in the field? No, as this could lead to mistakes, inefficiency, and incorrect billing, minimizing customers’ satisfaction.
With an eye toward a highly digitized and faster future, Utilities are looking for ways to upgrade this process, improving operations, maintaining reliability, safety, and 100% service continuity.
The solution
A new era of meter readings has now begun. Relying on powerful ML algorithms based on Computer Vision techniques, the new Computer Vision meter-reading assistant feature allows companies to automatically recognize, read, and collect data for water, gas, heating, and electric utilities (both digital and analogic, for those who have not replaced it yet). Capturing the area of interest with the camera, via mobile device (smartphone and tablet), the system automatically reads and identifies the data, even offline. The technician receives complete information about the reading (not only the value number, but its description too), and about the meter (such as the type of model and the obsolescence of the asset).
In the second stage, data is collected and directly reported both on the mobile and back-end side. Each field of the data forms is automatically filled in and transmitted to the system, allowing operators to efficiently manage readings, avoiding the dispersion of information.
Impact & KPIs
• Improving and automating processes in mobility
• Expediting the execution of tasks
• Creating more efficient and sustainable enterprises
• Enhancing the accuracy of data collected in the field
Watch the video and discover the full potential of the Computer Vision meter-reading assistant feature
The challenge
Yesterday, field service was managed as a reactive service, which meant sending the technician to perform maintenance activities only when an asset had stopped working or had broken equipment. Today corporate organizations have shifted to a far more active approach. Technicians schedule preventive visits to factories and production plants in person, with the goal of ensuring the uptime, that is the regular operating mode of field assets.
However, when it comes to managing linear assets, Field Service managers are struggling with a challenging scenario: water pipes, gas, electricity, highways, railways networks have mission-critical requirements, we cannot afford to have hospitals or airports without energy or data connection, this could have a tremendous impact on the everyday life of millions of people! Therefore, organizations are looking for systems that detect anomalies in advance, to correct them before the final break arises.
The solution
The IoT-driven job guide feature opens the floodgates to the Field Service of the future, allowing customers to manage preventative maintenance processes, mapping out the route ahead for an even more proactive and precision FSM. It is about do inspections in proactive way, so customers can predict when faults will happen and can avoid them doing proactive maintenance.
By collecting and interpreting huge amounts of IoT data in real time, the Next-Gen FSM Platform identifies anomalies or urgent issues on assets and automatically triggers the corresponding work order, alerting the workforce about the need to carry out maintenance or repair activities, preventing the issue to occur.
When engineers are informed by IoT data and sensors about the malfunction of a machinery, they can immediately dispatch technicians to manage it. Relying on all the information about the issue, such as the wear value and the type of anomaly, operators can fix it preventing the overall destruction of the asset, reducing downtime, and improving safety conditions.
Impact & KPIs
• Increasing the first-time fix rate
• Reducing the downtime of operations
• Saving costs and times
• Enhancing the quality of assets
Watch the video and discover the full potential of the IoT-driven job guide feature
The challenge
Organizations manage a high volume of infrastructures that are geographically dispersed in the field. Just think of companies managing the entire electricity or water chain of a country, from production to transmission and supply to several customers. A key operation is related to the maintenance or expansion of networks, cables, valves, joints, electricity, and water meters, which are very often located underground and therefore not visible to the naked eye. How to visualize these assets? How to visualize the related information, analyzing and evaluating the asset conditions prior to performing any operations?
The solution
Leveraging the industry expertise of its GIS (Geographic Information System) Center of Excellence, OverIT confirms itself as a long-standing reference point for implementing GIS solutions in business. As proof of its competence, it now enriches its capabilities offering an end-to-end FSM collaboration tool powered by GIS. Providing the ultimate of support for infrastructure maintenance activities, the Next-Gen FSM Platform allows to:
• Locate and display in Augmented Reality the exact location of networks, together with the related spatial and non-spatial data in real time, and directly in the field through mobile devices (both smartphone and tablet)
• View the asset that technicians need to inspect or maintain, as well as everything connected to it, in mobility, even offline
• Know precise details and information about the asset
• Carry out preventive, therefore highly accurate, asset diagnosis
• Analyze and evaluate asset conditions prior to performing any operations
• Provide location details
• Guide the technicians to the identified asset through the map
• Visualize the work order assigned to the displayed asset and related step-by-step digital work instructions, to guide field technicians in the execution of their tasks
• Collaborate, enabling the interaction between operators in the field and expert technicians from remote
• Record work and create videos accessible to all employees, available in a centralized knowledge repository
Impact & KPIs
• Increasing the first-time fix rate
• Expanding the mobile GIS capabilities
• Improving the quality of operations
• Expediting the execution of tasks
Watch the video and discover the full potential of the Augmented collaboration powered by GIS feature
The challenge
Over recent years and in an increasingly globalized world, Field Service Managers are dealing with the most challenging scenarios ever in terms of geographic barriers. Just think of a team of technicians working in a plant in Asia who may at some point need to cooperate with their colleagues based in the Americas. Geography, time zone, language, cultural environment, and expertise can be classified as highly challenging barriers.
The solution
The Next-Gen FSM Platform allows customers to cooperate from remote, sharing the point of view with colleagues, regardless of the country technicians may be based in. Making the most of the ultimate in technology, the platform breaks down all the most challenging barriers giving the possibility to translate subtitles in real-time based on the technicians’ language during collaboration sessions, providing them with end-to-end support to smoothly execute operations in the field.
Impact & KPIs
• Overcoming geographic barriers
• Improving the accuracy of operations
• Expediting the completion of tasks
• Increasing training and onboarding stages
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SINGLE SIGN-ON PROTOCOLS ENHANCEMENT
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CUSTOM BRANDING ENHANCEMENT
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 Optimizing the configuration engine |
Customizing the look & feel of the User Interface and its localization, both mobile and back-end side |
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Improving the user experience |
Offering more and more a tailor-made FSM solution build to satisfy customers’ needs |
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Making the processes more smoothly |
Maximizing business efficiency |
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Increasing the effectiveness of times and costs |
Improving customer experience |
and we are working to ensure their satisfaction.
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