Management and optimization of customer service activities supporting the technicians who operate where the equipment is installed
Culligan, leading company in the supply of water treatment solutions, uses Geocall to centralize, manage and optimize the planning and execution of all activities performed at the customers’ premises. The solution allows to automatize the planning of activities optimizing the transfers of the technicians, scheduling both the interventions and the appointments with the customer and managing vehicles and warehouses. The mobile component available in the tablet supports field technicians during the execution. They are therefore able to consult technical data, manuals and warehouse stock, calculate the intervention price and report on the activities.
- Automation of back office activities
- Control of operational activities
- Reduction of transfer consumption
- Possibility to report business opportunities direct from the field
- KPI development of the assistance process