Management of commercial activities and maintenance on networks and plants entrusted to external companies
The CAP Group, which manages the integrated water service in the Metropolitan City of Milan, adopted the Geocall solution integrated to Salesforce and Oracle BI. The platform deals with the technical and administrative management of the business processes towards users and with the coordination of maintenance works on networks and plants, mainly entrusted to external companies.
Geocall allows to plan and schedule the activities, also by integrating the use of mobile devices for the management and the reporting of field activities. Furthermore, the application offers specific functionalities dedicated to external companies, for the full management of the suppliers charged with the plants maintenance, from the definition of contracts and the consolidation of the price list to the reporting of the activities performed and to the billing.
- Digitalization and mobilization of the operational processes
- Real-time monitoring of the progress of works and of the costs of activities
- Full management of the external suppliers
- Compliance to the SLA set out in the service and standard charter of AEEGSI authority