Endesa – eOrder Project

Management of customers relations and maintenance on electric grids in Spain and in the LATAM area

Endesa is the leading Utility provider in Spain, supplying electricity also to Brazil, Colombia, Peru and Chile. Endesa was looking for a solution to optimally acquire and manage technical and commercial Work Orders. Geocall has provided Endesa with the tools to manage teams and vehicles throughout the territory, handle emergencies, monitor the lifecycle of practices and alerts, coordinate activities and optimize tasks and travelling to and from the job sites.

Key elements:

  • 6,000 field technicians worldwide at fully capacity
  • Resources productivity increased by 30-50%
  • Standardized integration with legacy applications
  • Common framework and customizations available for each country
  • Mobile App: cross-platform component to constantly keep technicians in touch with the company