Hera – Virtual Collaboration

SPACE1 enables real-time virtual collaboration between Operations Centers and field technicians during plant maintenance. Drawings, technical diagrams and notes are shared on Head-Mounted Displays and the Operations Center provides guidance to the technicians while on the job, thus helping them succeed.

Business challenge

Hera is a major multiutility providing energy (gas, electric power), water (aqueducts, sewerage and water treatment) and environmental services (waste collection and disposal) to approximately 4 million citizens.
The aim of the customer was to better support installers while performing technical operations.

Solution

The developed solution relies on the SPACE1 Virtual Collaboration platform and leverages the full potential of HMD devices. Empowered with such tools, field operators are able to share their perspective with a supervisor in the control room, having both hands free to perform their tasks. Operators and supervisors can exchange information and interact via the solution’s interface. Moreover, they are able to send and receive multimedia attachments, add notes and comments and draw the reality observed by the user. The solution fully integrates with the Field Service Management systems in use at the customer’s locations.

Results

  • Reduction of learning times and training costs
  • Enhanced field workers’ productivity and performance
  • Quicker resolution from remote of the issues arising