Augmented Reality and knowledge management: real-time information for all technicians, wherever they are
With a workforce of more than 2000 employees, SIT Group consists of two business units:
- Heating, developing and creating mechanical and electronic controls, safety and integrated systems, sensors, heating and hood fans, exhaust fumes.
- Metering, developing, producing, and distributing the ultimate in gas meters.
SIT’s corporate offices are based in Padua, while representative offices and commercial branches are in Europe, America, Asia, Africa, and Australia. Production, research, and development plants are spread throughout Italy, Holland, Romania, Mexico, Portugal, Tunisia, and China.
CUSTOMER’S NEEDS
Over recent years, the growing expansion of SIT Group has brought to delocalizing production in areas geographically distant from the Padua headquarters, which caused them to hunt for a solution capable of:
- Connecting technicians based in dispersed production plants, providing remote support in running maintenance and audit productive process operations (“Heating” business division).
- Providing remote assistance to end customers over the different stages of the audit process (“Metering” business division).
Worldwide real-time support to technicians and knowledge sharing to pass on crucial skills from experienced technicians to new-joiners
To deal with distance-related issues, SIT Group opted for the adoption of OverIT Next-Gen FSM Platform. The solution provides remote collaboration features for in-house technicians to cooperate with their colleagues deployed in production plants in Italy, Holland, Romania, Mexico, Portugal, Tunisia, and China. The expert technician (usually working from the headquarters in Padua) gets contacted remotely by a field operator, requiring technical support for the successful execution of the activity. The field operator shows their real-time perspective through the wearable RealWear device, sharing 3D content and annotations in AR mode, making the information available to all corporate levels. SIT Group can then capitalize on the knowledge of its experienced technicians, passing on crucial skills to new-joiners and to the different divisions located worldwide.Additionally, the Group supports its customers of the “Metering” business division, throughout the different Audit stages. The customer will just need to join a collaboration session, connecting remotely while displaying the perspective of SIT Group operators in real-time, in order to complete quality checks, test activities and FATs, efficiently.
Digital Transformation Manager
“The partnership with OverIT has allowed us to implement the right solution for us on all sides, increasing the timeliness of appointments, minimizing travel, and building a better relationship with customers.”
Enable to work in extremely noisy environments and low-bandwidth areas guaranteeing safety standards, reduction of travel costs, and increase of productivity
OverIT Next-Gen FSM Platform has also contributed to reaching Sustainable Development Goals like:
