The customer needed to manage both the commercial processes towards users and maintenance on networks and plants, mainly entrusted to subcontractors, with innovative technologies.
The CAP Group adopted the Geocall solution integrated to Salesforce and Oracle BI. The platform deals with the technical and administrative management of the business processes towards users and with the coordination of maintenance works on networks and plants, mainly entrusted to external companies.
Geocall allows to plan and schedule the activities, also by integrating the use of mobile devices for the management and the reporting of field activities. Furthermore, the application offers specific functionalities dedicated to external companies, for the full management of the suppliers charged with the plants maintenance, from the definition of contracts and the consolidation of the price list to the reporting of the activities performed and to the billing.