GRUPO ÁGUAS DO BRASIL
Work Order creation and management
GAB – Environmental Sanitation Águas do Brasil Group is the Brazilian leader in the water supply and treatment services, as well as in the wastewater collection.
Grupo Águas do Brasil contributes to the enhancement of the quality of life as well as of hygiene and health conditions for over 6.5 million people in Brazil.
KEY INFORMATION
Industry
Energy & Utility
Region
LATAM
Website
grupoaguasdobrasil.com.br
CUSTOMER’S NEED
Standardize and centralize the execution and monitoring of activities
The client needed a Field Service Management product aiming at reshaping and enhancing any management process for the management of commercial services, previously handled manually. Moreover, it allows field operators to connect and communicate with customers and all GAB offices in an even faster, safer and clearer way, thanks to the process digitalization, also on field, with a view to a closer performance monitoring.
OUR SOLUTION
Geocall, the leading Field Service Management product for the Energy & Utility industry
The GAB Group chose to use the Geocall product, integrated with the ERP system, in 11 subsidiaries located in the states of Rio de Janeiro, São Paulo, Minas Gerais and Amazonas, serving over 6.5 million citizens. Geocall allows higher standardization and centralization in the execution and monitoring of activities such as: work order creation and management, as well as feedback and KPI generation, all within a single platform.
Furthermore, Geocall Mobile allows GAB’s field operators to debrief work orders also while on field, through their mobile devices, thus ensuring a fully-digitalized process.
BENEFITS
Digitalization of Field Service operations and performance enhancement
Greater speed and accuracy when identifying issues and slowdowns within the operating processes
Enhancements in the decision-making process
Enhancements in the production efficiency
Greater control on performances, thanks to the related indicators
Cost reduction
Improved working conditions
Greater employees’ engagement, thanks to innovation and digitalization of processes, also on mobile side