Headquartered in Hanover, enercity is a German municipal company supplying energy and services. With a sales volume of around 3.1 billion euros and 800,000 clients, it is one of the largest utilities in Germany.
Enercity needed to implement a Field Service Management product in order to respond to the changes in its business model, as to cope with the Industry 4.0 standards and a highly competitive market.
Our customer therefore requested a solution to digitalize its field service processes, improve the quality of maintenance services provided across the territory, reduce both costs and investments as well as involve the employees thanks to an enhanced user experience.
The Geocall system was provided to manage, optimize and mobilize field service activities on all technical networks and assets (water, electricity, sewer, gas and heat).
The solution was developed for a process model dedicated to German utilities and employs innovative technologies to manage field resources.
The strengths of the new system implemented refer to the following main functionalities: