OverIT in Gartner’s 2017 Magic Quadrant for Field Service Management

This year, OverIT has improved its position for ability to execute and has again been recognized in the Gartner Magic Quadrant for Field Service Management, authored by Jim Robinson, Michael Maoz and Jason Wong on 27th September 2017 for its Geocall solution. In 2017 OverIT proved a significant growth, due to an overall strategic approach and the ability to put it into effect on the market with efficient actions.

Our Geocall product covers end-to-end service, providing 360° support to about 55,000 FSM users. We think that our 20 years experience in the Energy & Utility sector allowed Geocall to provide both functional and process coverage, drastically reducting deployment and go-live.

It provides planned and unplanned maintenance, activities optimization and scheduling, contract management and integrates the most common GIS platforms (alliance partnership with Esri and integration with ArcGIS product suite), as well as mobile workforce enablement and debrief. Geocall is integrated with SAP systems, and can be deployed either on-premises or as SaaS.

Our constant and international growth, especially in emerging FSM markets, has been led by continuous investments in innovation for Augmented, Mixed e Virtual Reality​, schedule optimization, in-memory databases, wearables such as HoloLens, and more), allowing us to be early on the market when technological innovations present new opportunities to equip FSM organizations. We look forward to continue delivering specific expertise and functionalities to all companies where planning, technician enablement, GIS capabilities and integrations are particularly important.

OverIT in Gartner’s Critical Capabilities for Field Service Management

OverIT has been included in Gartner’s “Critical Capabilities for Field Service Management”, authored by Jim Robinson, Jason Wong, and Michael Maoz on March 27th 2018, a guide to evaluate “vendor products for three common use cases using nine product capabilities. Application leaders supporting field service initiatives as part of the customer experience should use this research and its companion Magic Quadrant as part of a broader vendor evaluation process”.

We have received scores in the High-Volume and Volatile Schedules, Complex Service and Support and Equipment as a Service use cases for our Geocall solution.

We are really proud of being part of this research. We are working to improve even more our solution, by adding more complex features in the next releases of Geocall, not only to meet but to exceed the clients’ requirements, providing best-in-class innovations within all critical capability areas.

Overit has been included for Space 1 in Gartner’s Market Guide for Enterprise Wearable Solutions, authored by Bryan Taylor, Rob Smith, and Chris Silva on October 25th, 2018. “The growth of wearable technology is driven by increasing awareness of augmented and virtual reality technology, consumerization of hardware, and a desire to push the limits of mobile workflows… This Market Guide focuses on wearables that are making their way into enterprises today in support of four use cases Gartner considers to be mature… Gartner forecasts the overall wearable device market to exceed $50 billion by 2021 representing sales of more than 500 million devices in 2021… Most wearable devices are designed to meet the needs of workers that are on the front lines of production, service delivery and operations. These workers often work in the field and/or need their hands free for installation, service and repair work.”

Overit has been recognized for Space 1 as a Representative Tool Vendor in Gartner’s Market Guide for Enterprise Wearable Solutions for the following use cases: Remote Expert Guidance, Immersive Workflow and Immersive Learning. Moreover, we have been acknowledged as a Representative Management and Integration Vendor for Workflow/Content Creation and Digital Asset Management, as well.
We are really proud of being part of this guide. As the needs of the market and of customers evolve, we are working to improve and innovate our product even more, by adding new features in the future releases of Space 1. We are firmly convinced that, by leveraging the virtual collaboration, knowledge sharing, and remote assistance capabilities provided by cutting-edge technologies (AR, MR, and VR), companies can arm their technicians with the latest tools to perform field tasks faster, better, and hands-free, relying on smartglasses and wearable devices.
Our ultimate goal is to offer a best-in-class product that supports companies on their path to wearable adoption and helps them gain a competitive advantage.

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