OverIT in Gartner’s 2017 Magic Quadrant for Field Service Management
This year, OverIT has improved its position for ability to execute and has again been recognized in the Gartner Magic Quadrant for Field Service Management, authored by Jim Robinson, Michael Maoz and Jason Wong on 27th September 2017 for its Geocall WFM solution. In 2017 OverIT proved a significant growth, due to an overall strategic approach and the ability to put it into effect on the market with efficient actions.
Our Geocall Work Force Management (WFM) product covers end-to-end service, providing 360° support to about 55,000 FSM users. We think that our 20 years experience in the Energy & Utility sector allowed Geocall WFM to provide both functional and process coverage, drastically reducting deployment and go-live.
It provides planned and unplanned maintenance, activities optimization and scheduling, contract management and integrates the most common GIS platforms (alliance partnership with Esri and integration with ArcGIS product suite), as well as mobile workforce enablement and debrief. Geocall WFM is integrated with SAP systems, and can be deployed either on-premises or as SaaS.
Our constant and international growth, especially in emerging FSM markets, has been led by continuous investments in innovation (Augmented and Virtual Reality, schedule optimization, in-memory databases, wearables such as HoloLens, and more), allowing us to be early on the market when technological innovations present new opportunities to equip FSM organizations. We look forward to continue delivering specific expertise and functionalities to all companies where planning, technician enablement, GIS capabilities and integrations are particularly important.
OverIT in Gartner’s Critical Capabilities for Field Service Management
OverIT has been included in Gartner’s “Critical Capabilities for Field Service Management”, authored by Jim Robinson, Jason Wong, and Michael Maoz on March 27th 2018, a guide to evaluate “vendor products for three common use cases using nine product capabilities. Application leaders supporting field service initiatives as part of the customer experience should use this research and its companion Magic Quadrant as part of a broader vendor evaluation process”.
We have received scores in the High-Volume and Volatile Schedules, Complex Service and Support and Equipment as a Service use cases for our Geocall WFM solution.
We are really proud of being part of this research. We are working to improve even more our solution, by adding more complex features in the next releases of Geocall WFM, not only to meet but to exceed the clients’ requirements, providing best-in-class innovations within all critical capability areas.